Delivery Management

Overview

The Delivery Management App revolutionises parcel tracking by providing real-time updates at every step of the journey. Seamlessly integrated with multiple carriers, our app ensures a consistent, clear, and efficient customer service experience.

Enhanced Customer Support

Our app integrates with Zendesk to streamline the claim and complaint process for unsuccessful deliveries. This functionality allows you to monitor carrier performance through a comprehensive dashboard that aggregates key performance indicators (KPIs) and ticket data.

Coming Soon

Key Features

  • Empower Your Agents: Access detailed tracking data, including proof of delivery, directly from the app.
  • Automate Responses: Streamline customer service interactions with automated tracking updates.
  • Simplified Claims Process: Raise claims or complaints against carriers effortlessly within Zendesk.
  • Dashboard Analytics: Visualise and understand unsuccessful deliveries with an intuitive dashboard.

Benefits

  • Quicker Case Resolution: Speed up the resolution of customer service issues.
  • Faster Response Times: Enhance the efficiency of your customer service team.
  • Boost Customer Satisfaction: Improve overall customer experience with reliable tracking and swift issue resolution.
  • Seamless Zendesk Integration: Fully integrated into your existing Zendesk platform for smooth carrier communication.
  • AI-Driven Insights: Leverage AI analytics to gain valuable insights into carrier claim outcomes.
  • Comprehensive Oversight: Get a holistic view of how unsuccessful deliveries impact your business.