Apex IT Solutions Limited 15073090 trading as The Sass Team (“The Saas Team”, “us”, “we” or “our”) provides users with access to the applications acquired through the website located at www.thesaasteam.com or available from Zendesk marketplace as amended from time to time (“Application”).
In order to effectively optimise use of the Application, we need to collect personal information from each user and process that personal information. We may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information.
How Your Information is Used
(a) Information you provide – When you purchase an Application, you are required to provide personal information. We may utilise and store the information you submit to provide you with a better experience and to improve the quality of the Application and/or if required to disclose this information to satisfy any applicable law, legal requirement, police investigation or request from a Government authority. We will not store any of the information you provide other than the specific field requested by you and the associated Zendesk ticket (i.e. we will not passively or automatically read your Zendesk data) or write any of the information you provide to Zendesk other than as necessary to provide you with the use of the Application. We will not sell your personal information to a third party. However and at our sole discretion, we may share your personal information with third parties who provide services which are complementary to the Application.
(b) Payment Information – You may be required to provide payment details to us or a third party payment platform. We do not store payment details directly and you expressly acknowledge and agree that we are not liable for any loss of personal information resulting from a breach of security of the third party payment Application.
(c) Log Information – When you access the Application, our servers automatically record certain information. These server logs may include information such as your IP address and the date and time of your access to the Application.
(d) Communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Application. We may use your email address to communicate with you about our services. We may send email or other communications to any person whose email address or contact details have been provided to us by a former or current user of the Application or a third party that provides a complimentary service to the Application. If you wish to opt-out from receiving these emails or other communications, please contact us at email@example.com.
In addition to the above, we may use the information collected to:
(f) Provide, maintain, protect, and improve the Application; and
(g) Protect the rights or property of The Saas Team or its users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
When you purchase an Application, we request your consent to use your email address to provide you with updates on our products.
Access and Control of personal information
We will only collect and process your personal information where we have your consent and where it is necessary for the performance of the Application. At any time, you have the right to withdraw and vary your consent by emailing firstname.lastname@example.org.
When you use the Application, at any time, you can request that we provide you with a copy of your personal information in machine readable form.
When you use the Application, you may request that we not sell, release, disclose or transfer your personal information to third parties by emailing email@example.com.
When you use the Application, you may request that we correct your personal information if it is inaccurate, cease or restrict the processing of your personal information or to delete such personal information if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected, removed or not sold, released, disclosed or transferred before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate costs and/or technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Because of the way we maintain certain Services in connection with the Applications, you acknowledge that residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
You may request access to and changes to your personal information and the way in which our data processors process your personal information by emailing firstname.lastname@example.org.
Termination of Account
We will promptly delete any and all copies of your personal information following the earlier of when it is no longer needed to provide you with the use of the Application or upon your written request.
We will retain some of your personal information after you cease using the Application if reasonably necessary to satisfy any applicable law, legal requirement, police investigation or request from a Government authority.
When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns.